Frequently Asked Questions
Everything you need to know about ELEVEN beauty products and services.
Are ELEVEN products cruelty-free?
Yes, we are committed to ethical beauty. All ELEVEN products are 100% cruelty-free and never tested on animals at any stage of production.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location but typically range from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return lightly used products for a full refund or exchange.
Are your skincare products suitable for sensitive skin?
Most of our products are formulated to be gentle and hypoallergenic. However, we recommend checking the full ingredient list on each product page and performing a patch test before full application.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.